B&Q introduces a new initiative with its launch of a refurbished tools range and the expansion of its tool hire service, aiming to enhance customer satisfaction and sustainability.
- B&Q’s refurbished tools range is composed of products returned by customers, which are then refurbished to meet ‘like new’ standards by the company’s technicians.
- These refurbished items are thoroughly cleaned and checked for component integrity, being offered at reduced prices via the retailer’s online platform, diy.com.
- The expanded tool hire service by B&Q now includes over 100 tool options, providing customers with greater flexibility in their home and DIY projects.
- B&Q’s move aims to offer cost-effective solutions and minimize waste, strengthening its commitment to sustainability and consumer empowerment.
B&Q has launched a new refurbished tools range and expanded its tool hire service as it looks for more ways to cater to shoppers. The products under the ‘Refurbished by B&Q’ line have been sourced directly from customer returns and are expertly processed by the retailer’s technicians, ensuring they meet stringent ‘like new’ standards. This strategic initiative not only promises quality but also offers these tools at a significantly discounted price, exclusively available on the company’s website, diy.com.
B&Q ensures that each product is subjected to a comprehensive check, where components are meticulously evaluated and cleaned. This rigorous process ensures that consumers receive reliable tools without the premium price tag, making it an attractive option for the cost-conscious shopper.
Apart from offering refurbished tools, B&Q has significantly expanded its tool hire service. A wide selection of over 100 tools is now available for hire, thus providing a vast array of choices suitable for various home improvement tasks. This expansion underscores B&Q’s commitment to offering practical solutions to its customers.
Steve Lodge, the retailer’s category director of building, emphasised the company’s commitment to sustainability and customer satisfaction, saying: ‘At B&Q, we want to make it easier for our customers to complete their projects and help them make decisions they can feel good about – whether it be through affordable prices or minimising waste.’ This statement elucidates B&Q’s dual focus on providing economical options while also contributing positively to environmental conservation.
B&Q’s latest initiatives reflect a forward-thinking approach to retail, focusing on sustainability and customer-centric solutions.
