M&S has announced the recruitment of 11,000 new customer assistants for the busy Christmas season.
- The high street retailer is increasing its workforce by over 1,000 roles compared to last year.
- New recruits will aid in supporting the shop floor and M&S’s Christmas food to order service.
- The recruitment process opens on 9 October, with employment starting mid-November.
- M&S highlights the opportunity for seasonal roles to transition into permanent positions.
M&S is set to bolster its workforce with the announcement of 11,000 new customer assistant roles for the upcoming Christmas season. This marks an increase of over 1,000 positions from the previous year, reflecting the retailer’s anticipation of heightened demand during the festive period.
Individuals joining M&S will be integral in supporting the shop floor operations and will play a crucial role in ensuring the success of the company’s renowned Christmas food to order service. The roles will span across M&S’s food, clothing, and home sectors, offering a comprehensive support system within stores.
The recruitment drive is scheduled to commence on 9 October, with selected candidates expected to join M&S by mid-November. This timeline ensures that stores are adequately staffed to manage the busy trading season and deliver the high standard of service expected by M&S customers.
M&S operations director, Sacha Berendji, emphasised the significance of these roles, stating that their store colleagues are vital in “delivering the magic of M&S at Christmas” to its customers. The initiative not only aims to meet the immediate demand but also offers a pathway for temporary staff to transition into more permanent roles, evidenced by the opportunity for successful candidates to enter M&S’s Stepping Into Team Manager programme. Berendji noted, “With a range of roles and flexible working patterns available, anyone who is interested in being part of something special this Christmas should visit our careers website to apply.”
This recruitment initiative underscores M&S’s commitment to delivering exceptional customer service during the festive season while providing opportunities for career growth.
