Gousto makes a significant leadership change appointing Murray Lambell to enhance customer focus.
- Lambell brings extensive experience from eBay, where he served in key roles including leading the UK business.
- His appointment follows Gousto’s recent return to profitability, aiming to delve deeper into the mainstream market.
- Murray will succeed Sally Matthews, transitioning to chief strategy officer to focus on long-term growth.
- Gousto’s CEO, Timo Boldt, emphasises Murray’s alignment with the company culture and customer dedication.
Gousto has announced a pivotal addition to its leadership team, appointing Murray Lambell as the new Chief Customer Officer (CCO). Lambell’s extensive tenure at eBay, which spanned from 2008 to 2023, saw him taking on various significant roles. Most notably, he was at the helm of eBay’s UK business from 2020 to 2023 and later advanced to vice president and general manager of global business selling. His deep-rooted experience in loyalty, retention, and strategic commercial operations is set to bring a fresh perspective to Gousto’s client-focused strategies.
With its recent return to profitability, Gousto seeks to expand its influence in the mainstream dinner market. Lambell’s appointment is strategically aligned with this ambition, leveraging his expertise to enhance customer experience and drive further market penetration.
Succeeding Sally Matthews, who has shifted to the role of chief strategy officer, Lambell’s mandate extends beyond traditional customer service. He will oversee divisions integral to Gousto’s consumer engagement, including insights, brand development, sustainability, and customer care teams.
Gousto’s CEO, Timo Boldt, expressed confidence in Lambell’s capability to elevate their customer obsession to new heights. He stated, “We are deeply customer obsessed at Gousto and Murray’s wealth of experience and dedication to the customer will help take this to the next level, enhancing the overall customer experience.” Boldt highlighted that Lambell’s values of inclusion, care, and collaboration perfectly match the company’s ethos, promising augmented value creation for Gousto’s clientele.
Murray Lambell’s appointment marks a strategic move for Gousto as it seeks to solidify its market position and enhance customer relations.
