As technology evolves, so do the manners surrounding its use, including communication via phone.
- A recent survey highlights that 92% of Britons find eating during calls unacceptable.
- Younger generations display more flexibility regarding call timings and etiquette.
- Gender influences perceptions of acceptable call times, with men being more lenient about early morning calls.
- Experts suggest maintaining courtesy through greetings and undivided attention during calls.
The evolution of phone etiquette has sparked significant interest, highlighting that certain behaviours may no longer align with modern expectations. A YouGov survey involving 2,000 British adults identified a resounding 92% who find eating or chewing during a phone call inappropriate. This behaviour, coupled with speaking loudly in public, using speakerphone in shared spaces, and shifting focus without notification, is widely deemed unacceptable.
Differences in phone etiquette preferences are apparent across generations. Notably, younger adults show a relaxed approach to call timings, with 48% of Gen Z members considering late-night calls acceptable, a sentiment shared by just 10% of those over 55. Similarly, early morning calls are more tolerated by 47% of younger individuals compared to 18% of older respondents.
While generation plays a role in these evolving norms, gender also influences perceptions. Among men, 32% find early morning calls acceptable, compared to 23% of women. This disparity suggests that societal norms and personal preferences shape phone manners differently for each demographic.
Joanna Knight, Group CEO at Moneypenny, observes a decline in customary greetings among younger people, attributing it to potential ‘telephobia.’ Knight advises maintaining basic courtesies, such as greetings and giving full attention during calls. Advice includes avoiding distractions and lowering one’s voice in public to respect others’ privacy.
Moneypenny further recommends considering the timing and nature of phone engagements. They suggest starting calls with a friendly ‘hello,’ avoiding eating during conversations, and being mindful of the other party’s environment when choosing when to call.
Modern phone etiquette is evolving, with generational and cultural shifts influencing perceptions of what is considered polite communication.
