In the quest to enhance customer service, businesses weigh various communication channels, yet the human touch still prevails.Research from Gamma Communications reveals that SMEs highly value voice calls.A significant portion of consumers prefer direct phone calls for business communication.SMEs and consumers align on the importance of accessible customer service lines.Exceptional phone-based customer service is linked to business growth and loyalty.In today’s digital age, businesses are continually evaluating the effectiveness of various channels, such as email, chatbots, and social media, in delivering quality customer service. However, research from Gamma Communications suggests that the simplicity of human to human interaction, particularly through…
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Yorkshire Legal Jobs launches to streamline the legal job market in Yorkshire, offering a targeted solution for recruitment challenges.This new platform simplifies the job hunting process for legal professionals by offering a regional alternative to national job boards.Yorkshire’s legal sector is significant, second only to London, with 58,900 professionals across the north according to LegalTech research.The platform aims to strengthen professional networks and promote economic growth by focusing on the region’s unique needs.Employers can register on the platform to post unlimited free job listings, with an introductory membership offer available.Yorkshire Legal Jobs has embarked on a mission to enhance the…
Understanding when to upgrade your technology is crucial for business success. Regular system evaluation is necessary to meet evolving needs. Five major signs indicate it’s time for a change. Experts emphasise the benefits of efficient systems for sustained growth. Transitioning can address challenges and enhance competitiveness.In today’s rapidly changing business environment, staying ahead requires flexibility in technology. Regularly assessing and adapting your systems ensures responsiveness to evolving needs and strategic positioning. Bespoke software development experts have highlighted five key indicators that signal the need to let go of outdated technological systems.One significant red flag is resistance to change within your…
Recent research highlights significant hearing difficulties among UK tradespeople, posing serious occupational health concerns.Over 21% of tradespeople report hearing problems due to their work, with fears of future issues also prevalent.Alarmingly, nearly half of young tradespeople aged 18-34 are already experiencing hearing loss symptoms.Despite known risks, protective measures are scarcely adopted across the industry, highlighting a gap in safety practices.Certain trades, such as bricklaying and building, show the highest incidence of hearing issues among workers.Research indicates that more than a fifth (21%) of tradespeople in the UK suffer from hearing problems as a result of their work environment. This data,…
The Right Legal Group, a specialist in wills and probate, is set to revolutionise the legal market with its aggressive expansion strategy, backed by private equity funding. The group aims to acquire at least twelve law firms annually, focusing on those looking to exit the market.Mike Simpson, director of innovation at Right Legal Group, highlighted the group’s strategic move to secure private equity funding as an opportunity to acquire law firms, particularly smaller ones ready to exit the market. After a year-long search for suitable partners, Vespa Capital was chosen for its alignment with the group’s ambitions, agreeing to a…
Recent research indicates that a significant percentage of business students in the UK feel prepared for an AI-driven workforce.A substantial 78% of the students surveyed express confidence in their capability to integrate AI into their future careers.Nearly half of the respondents (45%) are inspired by the potential of AI’s role in their professional lives.Despite excitement about AI, 65% express concerns about the long-term impact on job security.Sales roles are perceived as least affected by AI, with 31% of students intending to pursue such careers.Recent studies highlight that a significant 78% of UK business students feel adequately prepared to enter a…
The phenomenon of ‘National Sickie Day’, observed on the first Monday of February, marks a peak in employee absences.Causes include seasonal illnesses, adverse weather, and post-holiday indulgence leading to fatigue.A significant number of employees confess to taking unnecessary sick days, prompting concerns.Increased absenteeism correlates with personal guilt and perceived workplace pressures.Strategies are needed to manage and potentially reduce these absences effectively.The first Monday of February, dubbed ‘National Sickie Day’, consistently reports the highest staff absences annually since 2011. This trend is attributed to various factors such as seasonal sniffles, unpleasant weather, and heightened anxiety or depression. Additionally, following the first…
Jamie Humpheson has been appointed president of the Huddersfield and Dewsbury Incorporated Law Society.Humpheson succeeds Ellie Hirst, who served as president in 2023, and aims to build upon her successful leadership.The society, with over 140 years of history, provides crucial support and services to the local legal community.Jamie Humpheson’s presidency is endorsed by colleagues, including Philip Clarke from Eaton Smith Solicitors.Jamie expresses gratitude to his predecessor and outlines his plans to engage with Huddersfield and Dewsbury’s legal communities.Jamie Humpheson, a senior solicitor at Eaton Smith Solicitors specialising in commercial property, has been appointed as the president of the Huddersfield and…
Louise Bloomfield, a significant figure at DAC Beachcroft, receives recognition in The Lawyer Hot 100 2024, cementing her status in UK law.Bloomfield joined DAC Beachcroft in 2008, rising to partner by 2014 and leader of the Leeds office in 2023.She heads the largest specialist employment team in Leeds, excelling in diverse sectors.Described as a ‘legal luminary,’ Bloomfield’s leadership and dynamic approach are highlighted.Colleagues praise her achievements, recognising her as a leader in employment law.Louise Bloomfield has been acknowledged in The Lawyer Hot 100 for 2024, a testament to her impactful presence in the legal sector. This accolade shines a light…
Understanding online reviews is crucial for legal services to remain competitive.Paul Verrico completes a fundraising challenge for cancer research.Switalskis enhances their commercial property team with two new solicitors.Truth Legal wins a whistleblowing case against DPD Group.ReviewSolicitors sponsors the Yorkshire Legal Awards, emphasising review importance.Understanding and utilizing online reviews have become essential for legal firms striving to stay competitive in the service industry. Michael Hanney, CEO of ReviewSolicitors, emphasises the importance of online feedback in shaping client decisions and improving service quality. The legal marketplace often lacks transparency, making informed choices challenging for potential clients. Firms need to adopt strategies that…