Apadmi partners with iD Mobile to enhance digital customer experience.
- iD Mobile has reached over 2 million subscribers with significant growth.
- 488,000 new subscribers joined iD Mobile in the year to October 2024.
- A new iOS and Android app has been launched to improve service.
- Apadmi has a strong track record with major brands enhancing customer experiences.
Leading digital product expert Apadmi and iD Mobile, an award-winning mobile virtual network operator, are working together to enhance the digital customer experience for iD Mobile’s rapidly growing subscriber base. iD Mobile’s commitment to top-notch service is underscored by its latest figures, showing an impressive addition of 488,000 new subscribers over the past year, bringing the total to over 2 million.
To cater to this expanding user base, iD Mobile has launched an advanced iOS and Android app, developed in collaboration with Apadmi. This new app highlights iD Mobile’s blend of affordability, flexibility, and feature-rich services, which have consistently earned the network high praise, including being named “great value” by Which? magazine three times consecutively.
The partnership aims to integrate these strengths into iD Mobile’s digital interface, striving to provide seamless service to users. The app, having already garnered over a million registrations, marks a significant phase in iD Mobile’s growth journey, reflecting the effectiveness of this strategic alliance with Apadmi.
Rohit Vedi, Managing Director of iD Mobile, noted the achievement of reaching 2 million subscribers as a testament to the team’s dedication. He emphasised the company’s ongoing commitment to offering customers excellent value and cutting-edge technology, facilitated through their collaboration with Apadmi, who share their passion for delivering outstanding customer experiences.
Apadmi holds a commendable reputation for crafting next-generation mobile experiences for prominent organisations, including Domino’s, the NHS, and Co-op. Nick Black, Co-founder and Chief Commercial Officer of Apadmi, expressed excitement about supporting iD Mobile in transforming its services, reiterating their shared goal of enhancing customer satisfaction and market presence.
The collaboration between Apadmi and iD Mobile sets a new standard for customer experience in the mobile network industry.
