A new study reveals that generational tensions are affecting productivity in the UK and US workplaces.
- Employees with managers considerably older than themselves report lower productivity levels.
- Intergenerationally inclusive workplaces show higher productivity, especially among younger employees.
- Skills tied to productivity include active listening, time-management, and decision-making.
- An ageing population and generational diversity present challenges in workforce management.
Recent research conducted by the London School of Economics and Political Science (LSE) in partnership with consulting firm Protiviti has uncovered significant findings regarding generational tensions in the workplace. According to their study, employees who are significantly younger than their managers tend to report lower productivity levels. This trend is particularly noteworthy in the finance, technology, and professional services sectors across the UK and the USA.
The study, which surveyed 1,450 employees, highlighted a distinct pattern: productivity is considerably impacted by the age gap between employees and their managers. Employees managed by individuals more than 12 years older were found to be nearly 1.5 times more likely to report low productivity compared to those closer in age to their managers.
The research underscores the importance of implementing intergenerationally inclusive work practices. When such practices are adopted, the study notes a marked improvement in productivity, particularly among younger employees. This approach entails ensuring that all generational voices are heard equally and advancing employees based on merit rather than age. In environments with these inclusive practices, only 18% of Gen Z and 13% of Millennials reported low productivity, compared to 37% and 30%, respectively, in less inclusive workplaces.
A notable aspect of the study is the consensus across generations on the key skills deemed vital for productivity and career progression. These skills include active listening, time-management, and judgement and decision-making, suggesting that fostering these abilities can help bridge the generational productivity gap.
The findings arrive amidst broader economic concerns, with entities like the OECD forecasting slow growth for both the UK and US economies in 2024. This economic context places additional pressures on companies to enhance productivity and manage a generationally diverse workforce.
Dr Grace Lordan, who played a key role in the research, pointed out the challenges of managing a multi-generational workforce, noting the differing preferences and working styles among generations. She emphasised the potential productivity gains available to firms that invest in developing managerial skills tailored to these dynamics.
Addressing generational challenges in the workplace is crucial for boosting productivity and ensuring organisational success.
