A technical issue with Asda tills caused some stores to open late, affecting customers nationwide.
- Many Asda stores faced delayed openings due to malfunctioning tills, leaving customers unable to complete their purchases.
- The issue, reportedly linked to a new till system, sparked frustration among shoppers and was widely discussed on social media.
- Asda has apologised for the inconvenience, stating the issue has been resolved and stores are operating as normal.
- This occurs during Asda’s Project Future transformation, aiming to upgrade its IT systems across multiple sites.
A technical problem with Asda’s checkout systems led to a number of stores opening later than usual, leaving customers temporarily unable to purchase groceries. This disruption, occurring on 30 September, was reported by various customers who voiced their frustrations on social media platforms such as X, formerly known as Twitter.
One social media user expressed dissatisfaction, detailing their soaked return from a thwarted shopping trip, blaming a faulty new till system at their local branch. This sentiment was echoed by others who reported being turned away during their shopping attempts.
In response, an Asda spokesperson confirmed that some stores had experienced delayed openings due to a technical issue affecting checkouts. The issue, however, was swiftly resolved, and operations have since returned to normal.
This incident coincides with Asda’s ongoing Project Future, a major transformation initiative intended to separate over 2,500 systems from its former owner, Walmart. Asda aims to equip itself with top-tier systems within the grocery sector once the transition is complete.
Moreover, Asda is focusing on converting around 850 smaller sites to the new IT systems by the end of 2024. These include petrol stations and smaller supermarkets, representing a strategic step to minimise disruptions during the busy Christmas period.
Asda has addressed the checkout issues, ensuring minimal disruption as they continue with their large-scale transformation plans.
