Asda experienced a technical problem affecting tills nationwide on 30 September 2024, causing significant delays.
- Several stores opened later than scheduled due to checkout failures, impacting customer shopping experiences.
- Shoppers expressed their frustrations on social media, with reports of returning home without purchases.
- Rival chains like Morrisons faced rumours of similar issues, though these were denied by the supermarket.
- Asda confirmed the issue was resolved and apologised to customers for the inconvenience caused.
A technical issue disrupted Asda’s operations on the morning of 30 September 2024, leading to checkout malfunctions across several stores. This resulted in delays and some customers being unable to complete their shopping.
Many Asda stores started their business hours later than usual due to this glitch. Customers reported that all checkouts ceased to function, compelling some to leave without their groceries. This widespread disruption affected shopper routines nationwide.
Social media platforms were abuzz with customer complaints regarding Asda’s till problems. One dissatisfied customer tweeted about a ’till meltdown’ at their local Asda, stating, ‘So it seems Asda is having a till meltdown yet again.’ Another shopper, inconvenienced by the malfunction, tweeted, ‘Just got back from my usual Monday morning trip to Asda – soaked to the skin, and with no shopping.’
Amidst this turmoil, claims surfaced about similar technical difficulties at Morrisons. However, these were officially denied by the company, asserting that they did not face comparable challenges.
An Asda representative addressed the situation by acknowledging the setbacks that delayed store openings. They confirmed that the technical difficulties had been rectified and extended apologies to their customers for any inconvenience experienced.
The swift resolution by Asda ensured minimal disruption for their customers amidst the technical glitch.
