In a significant move to enhance customer convenience, Co-op is set to implement 30 parcel lockers across its stores.
The introduction of parcel lockers is part of Co-op’s extensive strategy to improve added services within its convenience retail space. By collaborating with Quadient, these lockers will form part of the Parcel Pending network, facilitating deliveries and returns from major carriers such as Royal Mail, DPD, Evri, and UPS. This initiative will also introduce new services, including convenient key drop-offs with Keynest.
Locations including Bedford, Bradford, Guildford, Keighley, Liverpool, Stockport, Swinton, and Telford are earmarked for the installation of these lockers within this month. The potential for future expansion of this partnership remains considerable.
George Hayworth, Co-op’s head of quick commerce (q-comm) development, emphasised the value of these lockers, asserting, ‘Safe, secure and convenient parcel lockers are one of the ways in which we make things easier and deliver enhanced convenience for our member-owners and customers.’ Co-op’s strategic location in high streets, transport hubs, university campuses, and residential developments underlines its commitment to accessibility for local residents and busy consumers.
In line with this, Katia Bourgeais-Crémel, Quadient’s director of locker automation Europe, highlighted the efficiency and simplicity of using these lockers: ‘This partnership enables us to offer Co-op customers a secure and efficient solution for managing parcel deliveries and returns.’ The seamless integration of parcel collection and return into daily routines represents a forward-thinking approach to consumer convenience.
This initiative follows Co-op’s accelerated expansion of their InPost parcel locker partnership in June, which saw a significant increase in the number of installed lockers, reinforcing Co-op’s commitment to adapting to consumer needs.
The strategic implementation of parcel lockers by Co-op marks a significant enhancement in the retail experience, offering unparalleled convenience and security for users.
