Co-op has implemented artificial intelligence to tackle significant shoplifting losses, totalling £39.5m due to theft and fraud.
- AI technology can identify concealed weapons and stolen items in trial across 14 stores.
- Incidents of shoplifting and staff assaults have surged, averaging 1,000 daily incidents, necessitating urgent action.
- Despite rising theft rates, Co-op turned a profit, investing £18m in security upgrades including AI and body cameras.
- Co-op advocates for swift legislative changes to protect shopworkers amidst rising crime rates.
Co-op has turned to cutting-edge artificial intelligence to address the pressing issue of rising shoplifting losses, which have amounted to £39.5 million due to theft and fraud in the first half of the year. By deploying this technology, Co-op aims to enhance security and manage the increasing instances of theft that have put significant strain on their operations.
The advanced AI systems currently being trialled in 14 Co-op stores are capable of detecting individuals carrying concealed weapons as well as identifying stolen goods. This innovative approach not only aims to curb losses but also ensures a safer shopping environment for both customers and staff.
According to reports, incidents of shoplifting alongside abuse, violence, and anti-social behaviour have escalated by 44% in the previous year, leading to an average of 1,000 incidents each day. This alarming rise has compelled Co-op to act decisively by integrating AI and other safety measures.
Despite these challenges, Co-op has managed to return to profitability, having invested £18 million this year in various protective measures within its food business. These include body-worn cameras for staff and the fortification of store kiosks, which are part of a broader strategy to enhance store security.
Co-op’s efforts are further supported by calls for legislative changes to better protect shopworkers. The introduction of a standalone offence for attacking or abusing shopworkers has been highlighted in the King’s speech, a move welcomed by Co-op’s leadership. Co-op chief executive, Shirine Khoury-Haq, has expressed satisfaction with the proposed legal changes but emphasised the need for their swift implementation.
Co-op continues to innovate and advocate for legislative support to effectively address and manage the escalating challenges of shoplifting and staff safety.
