Deliverect has successfully expanded its delivery solution to the grocery sector, dramatically impacting sales.
- One Stop, among the early adopters, has experienced a significant doubling of weekly sales.
- The Deliverect Retail system centralises order management for improved efficiency.
- One Stop increased its product offerings from 500 to over 3,000 SKUs.
- Enhanced picking accuracy and customer retention highlight operational improvements.
Global food technology company Deliverect has effectively broadened its restaurant order and delivery solution to encompass the grocery and convenience sector. This strategic move has yielded remarkable outcomes, with pioneering customers such as One Stop witnessing a doubling in weekly sales.
The implementation of Deliverect Retail has revolutionised the grocery process for One Stop, redeveloping it into a digital system where orders and catalogues are managed in a unified central hub. This innovative platform enables real-time tracking of sales and performance metrics while utilising data from multiple third-party delivery platforms. The result is a seamless and efficient delivery operation across over 800 stores, ensuring a consistent customer experience.
One Stop has considerably broadened its product range, extending it from 500 to over 3,000 SKUs. This expansion has not only driven substantial sales growth and improved conversion rates but has also enhanced the overall shopping experience for customers, contributing to strong sales performance.
Improvements in the accuracy of order picking are noteworthy, as inaccuracies have reduced by 30%. This precision not only bolsters operational efficiency but also significantly contributes to higher customer satisfaction levels, with a corresponding increase in the retention rate by 57%.
Expressing his satisfaction with the results, One Stop’s head of online, Tim Josephs, highlighted these achievements, saying, “Since launching Deliverect Retail, we’ve seen outstanding results. We’ve doubled our sales, by being able to increase our product range from 500 to over 3,000 SKUs, which has driven significant sales growth and conversion. Additionally, our pick accuracy has improved by over 30%, and we expect that to continue improving.”
Deliverect’s Northern Europe regional general manager, Joe Heather, noted the broader trend: “The pandemic accelerated the shift to online grocery shopping with on-demand delivery gaining popularity. Now, grocery and convenience stores have a captive online shopping audience, but the overall digital shopping experience must be enhanced in order to increase sales.”
Deliverect’s expansion into the grocery sector has proven effective, significantly boosting sales and operational efficiencies for its clients.
