Jeremy Pee, the chief digital and technology officer at Marks and Spencer, is leaving the company, surprising many after a recent promotion.
- Pee played a key role in enhancing M&S’s online shopping experience, significantly boosting the app’s user numbers.
- M&S’s digital transformation under Pee included converting stores into click-and-collect hubs and introducing innovative returns systems.
- Pee joined M&S from Loblaw in 2018, bringing extensive e-commerce management experience from Canada.
- His responsibilities will be temporarily managed by Katie Bickerstaffe, the co-chief executive officer, while the company seeks a replacement.
Jeremy Pee, Marks and Spencer’s esteemed chief digital and technology officer, has made the unexpected decision to leave the company. This move comes shortly after Pee was granted a larger role within the organisation. His departure is noteworthy given his substantial contributions to the company’s digital landscape.
Pee is attributed with the major advancement of M&S’s online shopping platform and the successful expansion of the Sparks loyalty programme. Under his leadership, active users of the company’s app saw a substantial increase of 40%, reaching 4.3 million last year. His efforts in digital innovation have greatly transformed the customer’s shopping experience.
A key part of this transformation was the integration of stores as centres for click-and-collect services, coupled with the installation of digital screens to facilitate easy returns of unwanted items. Such innovations were part of a broader effort to streamline and modernise the shopping process.
Jeremy Pee brought significant experience from his previous role at Loblaw, Canada’s leading supermarket chain, where he was instrumental in developing and managing e-commerce ventures. His return to Canada marks the end of his impactful tenure at M&S.
In the interim, Katie Bickerstaffe, M&S’s co-chief executive officer, will assume Pee’s responsibilities until a new appointment is made. This temporary arrangement ensures continuity as M&S continues its digital evolution.
The transition comes as M&S builds on its digital successes to further solidify its market position.
