A recent study by the Retail Trust highlights growing concerns among UK retail workers about their personal safety amidst increasing violence and abusive incidents.
Almost half (47%) of retail staff fear for their safety on the job, according to a survey conducted by the Retail Trust involving 1,200 participants. The survey results reveal a troubling environment for retail workers, with 39% contemplating leaving their jobs or the industry as a whole due to escalating violence and abuse.
The data shows that one in three retail employees face abuse from customers weekly. An overwhelming 80% of shop workers and 90% of store managers have experienced abusive incidents, with nearly all (98%) having faced verbal abuse. Additionally, 33% have been threatened with violence, 14% physically assaulted, and 10% spat on.
The perception of insufficient support from employers is widespread, with 48% of respondents stating they lack adequate resources to handle current levels of violence and abuse. Among those feeling unsupported, 56% are considering quitting their positions, and 73% report feeling unsafe as a result.
The Retail Trust’s findings effectively portray a deteriorating work environment for those in the retail sector. The situation has reportedly worsened over the past two years, with 55% of workers acknowledging this decline. Consequently, 63% now experience stress and anxiety about attending work.
In efforts to address these challenges, the Retail Trust is offering free skills training sessions in November. These are aimed at equipping staff with the ability to manage difficult situations, especially during the busy festive period. The initiative forms part of a larger respect retail campaign, supported by major retailers, to implement a zero-tolerance policy towards abuse.
Chris Brook-Carter, the chief executive of the Retail Trust, described the incidents reported as both horrifying and heartbreaking, recounting stories of staff being spat on, having products destroyed, and being filmed by abusive customers threatening to post the footage online.
Furthermore, Helen Dickinson, chief executive at the British Retail Consortium, pointed out that despite significant investment by retailers to protect employees and customers, incidents of violence and abuse have surged, reaching over 1,300 cases daily.
This alarming trend of increasing violence and abuse against retail staff calls for immediate and comprehensive measures. Ensuring the safety and well-being of retail workers is crucial for both their welfare and the broader stability of the retail sector.
