Vinted faced backlash due to changes in its delivery options, but quickly addressed the concerns.
- Users reported limited access to courier options like Evri, Yodel, InPost, DPD, and Royal Mail.
- The changes coincided with Vinted’s ten-year anniversary in the UK.
- Vinted reverted its app to previous settings to allow greater flexibility in courier selection.
- The swift response highlights Vinted’s commitment to user satisfaction.
Vinted, a noteworthy entity in the second-hand marketplace, confronted significant user dissatisfaction this week regarding alterations to its delivery options. The changes seemingly obscured the list of couriers such as Evri, Yodel, InPost, DPD, and Royal Mail, prompting numerous users to voice their frustrations on social media. This response compelled Vinted to take immediate action and revert its application settings to the prior configuration.
The complications arose on Monday, 5 August, affecting a portion of Vinted’s substantial UK user base, which numbers 16 million. The limited courier options mirrored those chosen by sellers, commonly dictated by accessibility to local InPost lockers or the availability of label printers.
Despite the frustration, users maintained the ability to select their preferred courier from the list provided by sellers. Nevertheless, the feedback indicated that the experience was far from satisfactory, leading to the prompt restoration of options.
Given the company’s strategic importance and broad footprint, marked by 65 million users across 21 countries, Vinted’s reaction underscores its engagement with customer feedback. A spokesperson for Vinted affirmed, “We regularly test and trial different things to evolve Vinted. We heard the feedback and confirm the shipping options have returned to their previous settings.”
This incident occurred alongside Vinted’s celebration of a decade in the UK, complemented by positive financial results, showing a revenue growth of 61% year-on-year, and achieving profitability with a net profit increase to €17.8m (£15.2m).
Vinted’s swift actions reaffirm its dedication to addressing user needs and continuing its growth trajectory.
