Torque Law has achieved a prestigious recognition for its exceptional client service.
- The firm has been awarded a ‘5-star client satisfaction excellence’ rating by The Legal 500.
- Client feedback over six years highlighted Torque Law’s standout performance.
- Key aspects of the firm’s services were thoroughly analysed to determine this accolade.
- The recognition aligns with Torque Law’s year of significant growth and client-focused achievements.
In a year marked by substantial staff and financial growth, Torque Law has been distinguished by The Legal 500 for its remarkable client service, receiving a coveted ‘5-star client satisfaction excellence’ rating. This acknowledgment positions Torque Law among a select group of outstanding UK firms, whose excellence was identified through comprehensive data analysis of client feedback spanning six years.
The evaluation covered all facets of the firm’s operations, assessing areas such as responsiveness, efficiency, communication, billing transparency, legal expertise, and industry reputation. Emma Whiting, a partner at the firm, expressed satisfaction with the accolade, highlighting the firm’s dedication to nurturing excellent client relationships. She noted, “We strive to build truly excellent relationships with our clients and invest significant time and effort in ensuring that all our clients receive exceptional service from across the team.”
The recognition coincides with a year of growth for Torque Law. The firm recently concluded its financial year with a 28% increase in turnover, reflecting both team expansion and increased market share. Tiggy Clifford, another partner at Torque Law, remarked on the firm’s commitment to its clients, stating, “We get out of bed in the mornings to help our employer and executive clients get clarity on complex employment law issues and guide them towards the best outcome.”
This commendation not only underscores Torque Law’s commitment to its clients but also sets the stage for its future growth plans. Torque Law aims to maintain a firm culture that meets the evolving needs of both clients and team members, embracing its growing reputation as a formidable ‘challenger brand’ within the legal sector.
Torque Law’s recent accolades reflect its steadfast dedication to excellence and robust client relations in the legal industry.
