The Lufthansa Group has selected DEPT as its new digital agency after a rigorous EMEA-wide pitch.DEPT will work with Lufthansa’s…
Browsing: customer experience
The eCommerce landscape is evolving rapidly, with significant trends set to redefine the industry by 2025.The shift towards loyalty-driven strategies…
Inditex, the parent company of Zara, has experienced a notable increase in sales, highlighting the robust performance of its autumn…
John Lewis Partnership enhances in-store experience by launching Caffè Nero cafés.First cafés opened in five Waitrose locations and one John…
John Lewis Partnership has teamed up with Caffè Nero to elevate the in-store experience.Five Waitrose locations now feature Caffè Nero…
Zara inaugurates a significant 51,000sq ft flagship store in Birmingham, enhancing its retail footprint.The store replaces the former Debenhams in…
H&M has reopened its flagship ‘smart’ store in Westfield Stratford City, London.The store has undergone significant renovations to enhance customer…
Asda reintroduces former CEO Allan Leighton as executive chair amidst declining sales.Leighton returns to replace Stuart Rose, who remains for…
Currys is implementing digital advancements in its stores, enhancing customer experience and operational efficiency.Electronic shelf edge labelling is being introduced…
Retail leaders face pressure to enhance employee and customer experiences through technology.Research shows strong employee engagement leads to higher profitability.Despite…